Retail media strategy is the practice of using retailer-owned digital channels to promote products and engage customers. As consumer behavior shifts towards omnichannel shopping experiences, the importance of a well-executed retail media strategy has grown significantly. Brands that adapt to these changes can gain a competitive edge by effectively reaching and influencing consumers at various touchpoints throughout their shopping journey.
The Rise of Omnichannel Retail
Omnichannel retail integrates various shopping channels, such as brick-and-mortar stores, ecommerce websites, mobile apps, and social media, to provide a seamless customer experience. This approach allows consumers to interact with brands across multiple touchpoints, ultimately leading to business growth.
Benefits of an omnichannel approach for brands and retailers include:
- Increased customer satisfaction and loyalty
- Higher conversion rates and average order values
- Improved data collection and customer insights
- Enhanced brand visibility and reach
As consumers continue to embrace digital channels and expect a unified shopping experience, adopting omnichannel strategies has become essential for brands and retailers to remain competitive and meet evolving customer demands.
Key Components of an Omnichannel Retail Media Strategy
To successfully implement omnichannel campaign management, retail media businesses must focus on the following components:
- Consistent brand messaging across all channels: Ensure your brand’s voice, visuals, and messaging are consistent across all digital and physical touchpoints. This creates a cohesive experience for consumers and reinforces brand recognition.
- Personalized and targeted advertising: Leverage customer data to deliver personalized and targeted advertisements across various channels. Retail media networks, which are digital advertising platforms owned and operated by retailers, allow brands to promote their products directly to consumers within the retailer’s ecommerce environment, utilizing first-party data and targeting capabilities for highly relevant advertising experiences.
- Integration of online and offline channels: Seamlessly connect your online and offline channels to provide a unified shopping experience. For example, offer click-and-collect options, in-store returns for online purchases, and use digital displays in-store to showcase online exclusives.
- Data-driven decision-making: Collect and analyze customer data from various touchpoints to gain insights into consumer behavior, preferences, and trends. Use this information to optimize your retail media strategy and make informed decisions about product offerings, pricing, and promotions.
Retail Media Trends
Retail Media Encompasses Search and Social
When most people think of retail media advertising, they think of keyword-triggered messaging. But as retail media strategies mature, marketers are beginning to recognize the importance of a unified, omnichannel approach encompassing paid social, paid search, and other digital ad channels. It may be surprising that paid social is the most important retail media ad format.
Retail media competition is rising, and marketing organizations must continue to evolve. State of Retail Media 2024 surveys retail media marketers and provides a valuable snapshot of how practitioners approach the channel, such as:
- Spending trends: The report reveals how marketers allocate their budgets across various retail media channels and how these investments are expected to grow in the coming years.
- Success KPIs: Discover the key performance indicators that marketers are using to measure the success of their retail media campaigns and how these metrics are evolving to reflect the growing importance of omnichannel strategies.
- Operationalization challenges: Gain insights into the common obstacles marketers face when implementing and managing their retail media strategies, and learn how leading organizations overcome these challenges.
- Team & tech structure: Understand how marketing teams are structured to support retail media initiatives and explore the technologies and platforms that are essential for success.
- Omnichannel retail media strategy: Learn how marketers are integrating their retail media efforts with other digital advertising channels, such as paid social and paid search, to create a cohesive, consumer-first approach that drives results across the entire customer journey.
Ad formats will likely be on the rise next, which is also surprising: streaming TV and/or video ads and search engine ads are high on the list. The fact that paid social and paid search are increasingly important to retail media marketers is indicative of a big change within the industry, representing a shift from thinking of retail media in terms of a means of promoting products within a retailer’s ecosystem to part of a unified, omnichannel retail media strategy to meet shoppers across platforms and guide them through the purchase funnel at each touchpoint.
Retail Media is Coordinated
Though retail media as we know it has only existed for a little more than a decade, most marketers feel that their strategies are reaching maturity. And part of that maturity is understanding how retail marketing can coordinate with and bolster efforts on other channels. In fact, only 9% of respondents said that their retail media channels were not integrated with other digital ad channels.
Retail Media is Consumer-first
Increasingly, brands are prioritizing strategy and considering channels as part of the overall strategy rather than siloing efforts. In fact, according to Skai’s State of Retail Media 2024, 75% of our respondents say they are currently using channels like paid social and/or paid search to drive traffic to (and sales through) retailer partners.
Skai’s research also reveals that most respondents use a significant part of their paid social and paid search budgets to drive traffic to retailer partners. This finding underscores the importance of a comprehensive, omnichannel approach to retail media, which is a core feature of Skai’s platform. Not only is this an indicator that retail marketing is an increasingly crucial part of overall strategy, but it’s also pretty strong proof that retail media works outside seller platforms, offering a way to boost brand awareness and drive sales no matter where customers browse.
To learn more about why 96% of marketers say retail media helped achieve the desired brand impact last year, download our full State of Retail Media 2024.
Measuring and Optimizing Retail Media Performance
To ensure the success of your omnichannel retail media strategy, it’s essential to measure performance and continuously optimize your efforts:
- Setting relevant KPIs and metrics: Establish clear, measurable goals for your retail media strategy and define the key performance indicators (KPIs) to help you track progress. These may include metrics such as click-through rates, conversion rates, return on ad spend (ROAS), and customer lifetime value (CLV).
- Utilizing analytics and reporting tools: Invest in robust analytics and reporting tools to gather and interpret data from various channels. These tools will help you gain valuable insights into customer behavior, campaign performance, and areas for improvement. Many retail media platforms, such as Amazon Advertising and Walmart Connect, provide built-in analytics and reporting functionalities that can help brands monitor campaign performance and identify areas for improvement.
- Continuously refining and improving the strategy: Regularly review your performance data and use those insights to iterate and optimize your retail media strategy. Test different approaches, adjust your tactics based on results, and stay agile in the face of changing consumer trends and market conditions.
This ongoing process requires dedicated resources, a data-driven mindset, and a willingness to adapt. Brands that prioritize these efforts will be better positioned to maximize the impact of their omnichannel retail media strategy, driving growth and staying ahead of the competition.
Skai’s Intelligent Approach to Omnichannel Retail Media
Skai stands at the forefront of the retail media revolution, leveraging its AI-powered marketing platform to drive smarter decisions and foster business growth. Skai’s Omnichannel Marketing Platform and Retail Media solutions are designed to meet the needs of marketing leaders, brand managers, and agencies, providing a comprehensive suite of tools for data consolidation, insights generation, and predictive intelligence. With Skai, brands can navigate the complexity of the retail media landscape, optimizing their ad spend and maximizing ROI.
Our platform’s ability to integrate disparate data sources, from first-party shopper data to open internet behavior, creates a comprehensive view of the consumer landscape. This integrated approach enables brands to craft advertising campaigns that are not only relevant but also highly personalized, enhancing the overall customer experience.
Skai’s platform is the key to unlocking a successful omnichannel retail media strategy. Our cutting-edge technology and strategic insights empower brands to make data-driven decisions, optimize advertising efforts, and ultimately drive business growth.
Book a meeting with us today to discover how Skai can help you optimize your omnichannel retail media strategy and drive measurable results for your brand.
Frequently Asked Questions
What is the difference between retail media and traditional advertising?
Retail media promotes products and engages customers through retailer-owned digital channels, such as ecommerce websites, mobile apps, and in-store digital displays. Traditional advertising, on the other hand, involves promoting products through external media channels, such as television, radio, and print.
How can brands measure the success of their retail media strategy?
Brands can measure the success of their retail media strategy by tracking key performance indicators (KPIs) such as click-through rates, conversion rates, return on ad spend (ROAS), and customer lifetime value (CLV). Utilizing analytics and reporting tools can help gather and interpret data from various channels to
What are retail media networks, and how do they benefit brands?
Retail media networks are digital advertising platforms owned and operated by retailers that allow brands to promote their products directly to consumers within the retailer’s ecommerce environment. These platforms leverage the retailer’s first-party data and targeting capabilities, enabling brands to deliver highly relevant and personalized advertising experiences, driving sales and enhancing brand visibility at the point of purchase.
