Expert Services Manager

Ready to take your career to the next level?

Skai is looking for the best and the brightest to join our family. We're proud of our industry-leading digital marketing software but we're even prouder of the people behind it. That's where you come in!

Our work environment is very fast-paced and entrepreneurial. We work hard, we play hard, and we always do whatever it takes to delight our customers.

The Expert Services Manager is a dynamic thought leader tasked with providing world-class services and strategic consultation to Skai clients. Strategic planning, day to day enablement and client account management and optimization of Retail Media Advertising campaigns will be the primary responsibilities of this role. The Expert Services Manager is ultimately responsible for all facets of assigned account program performance and client satisfaction on the Skai Retail Media management platform. Working with a Director of Retail Media Expert Services, this person will execute and lead services that ensure high growth for our industry leading clients.

Candidates must have extensive retail media management experience, including a strong aptitude for data analysis. The ideal candidate will have insights and skills from leading strategy to execution for enterprise brands, as well as deep knowledge of the Retail Media ecosystem. In addition to serving external clients, this role will support internal stakeholders by serving as a retail media expert and thought leader, looking for opportunities to drive innovation across a rapidly growing number of publishers and underpinning Skai's role as a leader in commerce.

Duties and Responsibilities:

●      Uphold the team mission to bring about client success within Retail Media marketing and management

●      Oversee execution and optimization of campaigns to exceed the clients’ goals, including hands-on keyboards management

●      Act as a consultant and advisor to clients regarding media planning and best practices

●      Communicate the success and performance of assigned accounts, both internally and externally

●      Provide paid media solutions & expert platform support to clients to enable them to use Skai's tools effectively

●      Pursue solutions for managed clients beyond the tools and templates available as needed

●      Partner with the product, sales, and client success teams to drive platform innovation and capture market opportunity

Skai's Requirements:

●      Passion, curiosity & a drive to finding efficiencies & opportunities for growth

●      Desire to deliver best-in-class service

●      Ability to work both independently and as part of a team

●      Strong interpersonal communication skills, both in writing and verbally

●      Proven track-record of problem-solving

Position Requirements:

●      Undergraduate degree

●      2 years experience with hands-on paid ecommerce media campaign implementation, optimization, and management. Preferred experience with Amazon. Amazon DSP, Walmart, Instacart, Citrus, or Criteo experience a bonus.

●      3+ years client-facing or customer service experience

●      Data analysis, Microsoft Excel skills

●      Experience with programmatic retail display is an added bonus

●      Experience collaborating with a global team both locally and virtually is preferred

●      Energized by solving problems and finding opportunities to make a client successful

The salary range for this position is $100,000 - $1155,000. The actual salary amount will vary depending on the applicants experience, skills and abilities as well as internal equity and market data. This position is eligible for additional bonus compensation, full details will be provided during the recruitment process.

More about Us:

The company offers best-of-breed advertising technology on the most impactful, highest-ROI media channels as well as a suite of data-driven insights, planning and measurement solutions to complement and maximize return from our solutions.

Established in 2006, we are a thriving organization, with a unique, vibrant startup culture with an incredible track record of success and an amazing future in sight!

We are hybrid for the long term - with a great home/ office work mix, passionate and diverse team members, and a vibrant company culture.

At Skai™™ we have comprehensive medical coverage, employer match retirement savings and generous paid time off. More importantly, we offer the things that make Skai™™ a great place to develop your potential, both professionally and personally. In addition, you will also receive:

• Dental and vision coverage
• Employee share options program
• Generous paid family leave policy
• Flexible hybrid working model
• Life insurance and short/long term disability
• Professional growth stipend
• Diversity and inclusion programs
• Office commuting benefits
• ClassPass Membership
• Volunteering and community opportunities
• Employee Assistance Program
• Company sponsored employee social events
• Office lunches and fully stocked kitchen

Equal Employment Opportunity:

Skai™™, Inc. is an equal opportunity employer. We strongly encourage and seek applications from women, people of color, and bilingual and bicultural individuals, as well as members of the lesbian, gay, bisexual, and transgender communities. Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, or medical condition including acquired immune deficiency syndrome (AIDS) and AIDS-related conditions. Also pursuant to the San Francisco Fair Chance Ordinance, we encourage and will consider for employment qualified applicants with arrest and conviction records.