Client Enablement Manager

Ready to take your career to the next level?

Skai is a go-to-market engine that powers brand decisions and execution with actionable intelligence for accuracy, speed and agility in making customer connections.

Skai’s platform includes a suite of data-driven products for market intelligence, omnichannel media activation, testing and measurement, enabling product developers, consumer and market insights teams, brand managers and marketers to make predictions, plan strategies and benefit from connected omnichannel launches.

Skai is looking for the best and brightest to join our rapidly growing team. That's where you come in!

Our work environment is very fast-paced and entrepreneurial, and we always do whatever it takes to make our customers successful!

Client Enablement Manager

The Client Enablement Manager will play a critical role in enhancing our customers’ success with Skai’s solutions. Reporting to the Director of Client Enablement, this role focuses on developing training, resources, and programs that drive client adoption, satisfaction, and retention. You’ll collaborate closely with customer success, sales, product, and marketing teams to ensure Skai’s clients are empowered to achieve their business goals.

Location: SF, CHI or NYC (SF/CHI preferred)

Key Responsibilities

●      Develop and deliver structured client onboarding programs to accelerate time-to-value for new customers

●      Design and implement ongoing client education initiatives, including training sessions, workshops, and best practice playbooks

●      Work closely with Customer Success to identify key areas for client enablement and optimize engagement strategies

●      Partner with Product and Product Marketing to create client-friendly enablement materials that support new feature adoption

●      Enhance the client certification program, ensuring users gain expertise in Skai’s platform

●      Establish and track KPIs for client enablement, measuring the impact of training programs on customer retention and expansion

●      Maintain the self-serve knowledge hub with FAQs, video tutorials, and other enablement assets

●      Stay ahead of industry trends and bring innovative enablement strategies to drive customer success

What You Bring

●      1-3 years in client enablement, customer success, training, or a related field

●      Experience in retail media, adtech, martech, or SaaS platforms is highly preferred

●      Experience using the Skai platform is a plus

●      Proven track record of developing and executing training programs that improve client engagement and retention

●      Strong communication and facilitation skills, comfortable leading training for diverse audiences

●      Ability to analyze customer data and feedback to refine enablement strategies

●      Experience collaborating with cross-functional teams, including Customer Success, Sales, Product, and Marketing

●      Passion for helping clients succeed and driving measurable impact

The annual salary range for this position is $80,000-90,000. The actual salary will vary depending on the applicants experience, skills and abilities as well as internal equity and market data. This position is also eligible for additional quarterly bonus compensation through one of Skai’s highly attractive incentive plans, full details will be provided during the recruitment process.

Equal Opportunity Employer

Skai, Inc. is an Equal Opportunity Employer. At Skai, we believe ensuring a diverse, equitable, and inclusive workplace is not just an ideal to strive for; it is right, necessary, and our responsibility as humans. Our full DE&I commitment and global framework can be viewed on our company website and are aligned to our core values. We strongly encourage and seek applications from women, people of color, and bilingual and bicultural individuals, as well as members of the lesbian, gay, bisexual, and transgender communities. Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, medical condition including acquired immune deficiency syndrome (AIDS) and AIDS-related conditions, or any other protected status. Also pursuant to the San Francisco Fair Chance Ordinance, we encourage and will consider for employment qualified applicants with arrest and conviction records.

Applicants with Disabilities

Reasonable accommodation will be made so that qualified disabled applicants may participate in the application process. Please advise in writing of special needs at the time of application.

Skai is an E-Verify employer