About The Position

Ready to take your career to the next level?

Skai is looking for the best and the brightest to join our team. We're proud of our industry-leading digital marketing software but we're even prouder of the people behind it. That's where you come in!

Our work environment is very fast-paced and entrepreneurial. We work hard, we play hard, and we always do whatever it takes to delight our customers.


The Support Engineer is an exciting position in the highest Tier of our global multi timezone Application Technical Support team.


Daily tasks involve analytical work on complex tickets which requires query and (sometimes) script writing skills together with customer facing aspects to facilitate solutions for complex platform issues as well as customize and maintain the production environments. We are looking for talented and energetic people who are dedicated and eager to learn.



What You’ll Do:

●      Gain expertise in Skai’s products and systems to troubleshoot and debug functional issues.

●      Work with clients, account managers, and technical staff to resolve application problems.

●      Develop workarounds and recommend custom solutions for client needs.

●      Take ownership of technical issues, and work with our Development group to resolve more advanced issues and bugs.

●      Develop automation tools and processes for the support group.

●      Document troubleshooting and problem resolution steps.


What You’ll Need:

●      Knowledge and proven experience in writing SQL queries.

●      Strong delivery orientation (experience in working in B2B environment – a plus).

●      Strong technical and analytical skills.

●      Experience in technical customer-support role.

●      Excellent verbal+written English communication skills.

●      Comfortable resolving high visibility customer issues without the need for team lead intervention.

●      A bachelor's degree in Computer Science or related field from an accredited university.

●      Knowledge of a scripting language.

●      Previous experience / knowledge in the areas of online advertising preferred

●      Fluent in additional languages a plus.




More about Us:

The company offers best-of-breed advertising technology on the most impactful, highest-ROI media channels as well as a suite of data-driven insights, planning and measurement solutions to complement and maximize return from our solutions.


Established in 2006, we are a thriving organization, with a unique, vibrant startup culture with an incredible track record of success and an amazing future in sight!


We are hybrid for the long term - with a great home/ office work mix, passionate and diverse team members, and a vibrant company culture.


Join us! we've been looking for you!

This role is open to candidates located in Chicago.


At Skai we have comprehensive medical coverage, employer match retirement savings and generous paid time off. More importantly, we offer the things that make Skai a great place to develop your potential, both professionally and personally. In addition, you will also receive:

●      Dental and vision coverage

●      Employee share options program

●      Generous paid family leave policy

●      Flexible hybrid working model

●      Life insurance and short/long term disability

●      Professional growth stipend

●      Diversity and inclusion programs

●      Office commuting benefits

●      ClassPass Membership

●      Volunteering and community opportunities

●      Employee Assistance Program

●      Company sponsored employee social events

●      Office lunches and fully stocked kitchen


Equal Employment Opportunity:

Skai, Inc. is an equal opportunity employer. We strongly encourage and seek applications from women, people of color, and bilingual and bicultural individuals, as well as members of the lesbian, gay, bisexual, and transgender communities. Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, or medical condition including acquired immune deficiency syndrome (AIDS) and AIDS-related conditions. Also pursuant to the San Francisco Fair Chance Ordinance, we encourage and will consider for employment qualified applicants with arrest and conviction records.


Applicants with Disabilities:

Reasonable accommodation will be made so that qualified disabled applicants may participate in the application process. Please advise in writing of special needs at the time of application.


Skai, Inc is an E-Verify employer.


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