Ticketing Automation

Fix catalog issues faster. Protect performance.

Ecommerce teams should be driving growth, yet 65% of their time disappears into manual busywork such as submitting tickets, fixing suppressed listings, and chasing errors.

AI-powered ticketing automation keeps products accurate, available, and retail ready while cutting costs and freeing teams to focus on what truly grows the business.

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Fix problems before they cost you

AI-powered workflows catch and resolve catalog issues in real time.

  • Reinstate suppressed SKUs, fix variations, and update PDPs automatically
  • Resolve errors with browser automation and API-driven workflows
  • Keep catalogs accurate across pricing, content, and availability

Save time and cut costs

Automation eliminates manual busy work so teams can focus on growth.

  • Up to 71% lower ticketing costs and 85% fewer manual hours saved
  • Automate recurring tasks like item setup, content audits, and brand store updates
  • Free teams to drive strategy instead of chasing tickets

Resolve issues faster

Minimize disruption to top-performing SKUs with rapid ticketing workflows.

  • ~80% of issues resolved in under 2 days
  • Scheduled fixes (daily, weekly, monthly) for consistency at scale
  • Full visibility into tickets, resolution time, and content accuracy scores

POWERED BY

Ticketing Automation is powered by Workflow Labs, the leader in ecommerce operations automation. Together, Skai and Workflow Labs deliver real-time catalog fixes and automated workflows that save teams up to 85% of manual hours — all within Skai, under one contract.

CELESTE AI

GenAI for Smarter Ticketing

Celeste AI goes beyond monitoring, surfacing the most urgent catalog issues, prioritizing what matters, and guiding automated fixes so your products stay accurate, available, and retail-ready.

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Proof that automation pays off

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FAQs

Most ecommerce teams spend the majority of their time on catalog maintenance, firefighting issues, and operational busy work instead of growth-focused activities. Without automation, teams get trapped in reactive cycles of fixing problems rather than driving strategic initiatives.

AI-powered workflows can handle repetitive tasks like catalog updates, ticketing, and content optimization while providing strategic guidance for complex decisions. Solutions like Skai’s Ticketing Automation help teams reduce manual work by up to 85% while improving accuracy and speed.

Skai resolves 80% of issues in under 2 days through AI-powered workflows that catch and resolve catalog issues in real time. Powered by Workflow Labs, the platform saves teams up to 85% of manual hours while keeping products accurate and retail-ready.

Ready to to spend less time on tickets and more time on growth?

Automate catalog fixes, cut ticketing costs, and keep every campaign retail-ready with Skai.

Request a Demo