Ticketing Automation

Fix catalog issues faster. Protect performance.

Ecommerce teams should be driving growth, yet 65% of their time disappears into manual busywork such as submitting tickets, fixing suppressed listings, and chasing errors.

AI-powered ticketing automation keeps products accurate, available, and retail ready while cutting costs and freeing teams to focus on what truly grows the business.

Fix problems before they cost you

AI-powered workflows catch and resolve catalog issues in real time.

Reinstate suppressed SKUs, fix variations, and update PDPs automatically
Resolve errors with browser automation and API-driven workflows
Keep catalogs accurate across pricing, content, and availability

A ticket management dashboard with ticketing automation displays five tickets with IDs, states (Open, Resolved, Blocked), services, and titles. Tabs for Tickets, Organizations, and Users are at the top, with Tickets selected.

A software interface shows a CREATE SERVICE dropdown menu with options under Catalog and Content, such as Deep Dive Catalog, Channel Feedback, and Manage Content. The Tickets tab is selected, highlighting the platform's ticketing automation features.

Save time and cut costs

Automation eliminates manual busy work so teams can focus on growth.

Up to 71% lower ticketing costs and 85% fewer manual hours saved
Automate recurring tasks like item setup, content audits, and brand store updates
Free teams to drive strategy instead of chasing tickets

Resolve issues faster

Minimize disruption to top-performing SKUs with rapid ticketing workflows.

~80% of issues resolved in under 2 days
Scheduled fixes (daily, weekly, monthly) for consistency at scale
Full visibility into tickets, resolution time, and content accuracy scores

A pop-up window overlays a tickets dashboard, showing schedule details for ticket 87805. Enhanced by ticketing automation, it’s marked “Open” and set to recur weekly on Fridays. Buttons for status, creation date, and a Create button are visible.

Ticketing Automation is powered by Workflow Labs, the leader in ecommerce operations automation. Together, Skai and Workflow Labs deliver real-time catalog fixes and automated workflows that save teams up to 85% of manual hours — all within Skai, under one contract.

CELESTE AI

GenAI for Smarter Ticketing

Celeste AI goes beyond monitoring, surfacing the most urgent catalog issues, prioritizing what matters, and guiding automated fixes so your products stay accurate, available, and retail-ready.

Learn More

A chat interface shows a user request: “Audit my product catalog results and flag any suppressed listings. Using ticketing automation, rank which ones need attention first based on highest revenue generated by product.” Below, the AI is generating a response.

Proof that automation pays off

See all Case Studies

A smiling woman in an orange shirt holds a smartphone. Next to her, text reads 71% cost savings per ticket thanks to ticketing automation. Colorful sticky notes are visible in the background.

An older woman wearing glasses and a striped scarf smiles while holding a mug and looking at her laptop. Text on the image reads, “58%+ of tasks completed,” highlighting the power of ticketing automation.

A smiling man with glasses works on a laptop at a desk, empowered by ticketing automation. Text on the image reads: 70% cut to manual catalog checks and 5x faster.

Read Case Studies

Explore our latest news & resources

Agentic AI Has Entered the Chat

The agentic AI evolution is going to change everything about how you plan, execute, and scale AI in your marketing organization.

Read the Webinar Recap

Why Programmatic Marketers Should Bet Big on Retail Media

Skai’s VP Product Marketing and Enablement unpacks the rapid shift and its impact on both programmatic and retail marketers.

Read the Article

The Evolution of Full-Funnel Retail Media Audience Targeting

Build intentional, responsive paths that move with your shopper, not ahead of them.

Discover How

FAQs

Most ecommerce teams spend the majority of their time on catalog maintenance, firefighting issues, and operational busy work instead of growth-focused activities. Without automation, teams get trapped in reactive cycles of fixing problems rather than driving strategic initiatives.

AI-powered workflows can handle repetitive tasks like catalog updates, ticketing, and content optimization while providing strategic guidance for complex decisions. Solutions like Skai’s Ticketing Automation help teams reduce manual work by up to 85% while improving accuracy and speed.

Skai resolves 80% of issues in under 2 days through AI-powered workflows that catch and resolve catalog issues in real time. Powered by Workflow Labs, the platform saves teams up to 85% of manual hours while keeping products accurate and retail-ready.

Ready to to spend less time on tickets and more time on growth?

Automate catalog fixes, cut ticketing costs, and keep every campaign retail-ready with Skai.

Book a Demo