Client Success Manager, UK

Ready to take your career to the next level?

Skai (formally Kenshoo) is looking for the best and the brightest to join our rapidly growing team.We're proud of our industry-leading digital marketing software but we're even prouder of the people behind it. That's where you come in!

The Skai Client Success Manager (CSM) is responsible for overseeing client utilisation of the Skai Omnichannel platform. The CSM will partner closely with a Client Success Director to drive clients' satisfaction and ability to leverage Skai to drive ROI for online Marketing initiatives.

The ideal candidate will have great project management skills, excellent technical credentials and a consultative approach to addressing client needs.

What you'll do:

         Work to drive client retention in partnership with your CSD

         Provide initial, and ongoing training to clients to enable them to effectively use the Skai platform

         Assist clients in basic implementation and usage of Skai products

         Provide technical support and digital marketing best practice

         Communicating regularly with the customer to evaluate satisfaction

         Ability to understand clients’ business goals, to anticipate future needs and help determine the ideal solution

         Partner with Skai Client Success Directors to actively build relationships with client partners

         Energised by solving problems and finding opportunities to make clients successful

         Ensure client expectations are exceeded!

Position Requirements:

         Ability to understand advanced marketing analytics

         Ability to perform detailed client audits to identify client needs or workflow gaps

         2+ years experience in client services and/or technical project management or

         2+ years experience in digital marketing campaign management. Retail Media or SEM preferred

         Ability to thrive in a fast pace environment with tight deadlines

         Ability to elicit client feedback to help direct continuous improvements for the Skai platform

         Phenomenal communication skills and organised project management

         Experience collaborating with a team both locally and virtually

         Organised and methodical, with excellent time management skills

         Skai platform experience preferred but not essential

         Ability to travel occasionally

         Microsoft Excel and other basic technical experience with code such as basic JavaScript and HTML is a plus

         Additional languages, preferably German a big bonus

Skai Requirements:

         Passion and dedication

         Desire to be the best

         Ability to work both independently and as part of a team

         Strong interpersonal communication skills - in writing and verbally

         Proven track-record of problem-solving

         Results oriented

Join our team today and become an integral part of our passionate team of adtech experts. Together, we will revolutionize the advertising industry and drive unparalleled success for our clients. Apply now to embark on an exciting career journey with us!